Good products get tangled. I help teams untangle them, and ship lovableBy lovable, I mean trusted, and reliable enough that people actually enjoy using them. experiences.
I lead designers by continuing to design, helping teams make sense of complexity and move toward decisions they can stand behind. I use AI to accelerate exploration and sharpen judgment, not replace it.
Selected Projects
Design Management Through Change
Moving from IC to design manager at HashiCorp during the IBM acquisition, inheriting a six-person team that had lost several senior managers in six months, and building the mechanisms that let it hold itself together without depending on me.
Data Solutions on Cloud Director
Data Solutions unified a fragmented set of Tanzu data-service workflows inside Cloud Director, enabling cloud providers, IT administrators, and developers to manage data services in one multi-tenant experience.
The Accu-Chek eCommerce Experience
A solo-owned redesign of Accu-Chek.com's purchase experience — a new subscriptions flow and a revamped checkout, look, and feel for a diabetes-care eCommerce site.
Screenless Typing
A research study formulating novel ways for blind and visually impaired people to type without a screen, over entirely auditory keyboards — supported by a Google Faculty Research Award and an NSF grant.
Campaign Management System
Redesign of IMIcampaign, a multi-channel (SMS, App Push, MMS, Email) campaign management platform, from an incrementally-grown tool into a manager-first, self-served application.